If you change your mind and want to cancel your order you must let us know either by e-mail or telephone within 14 days so we can process your refund, this can take up to 14 working days for the monies to enter your account, once we have processed your refund we will advise by e-mail.
All items sold by Capital Art Gallery has been carefully checked. Sometimes, however, items are damaged, defective or are unacceptable in some other way and we will make every effort to rectify that situation. This does not affect your statutory rights in any way When you order from our website store, you can rest assured that we will ensure that you are fully satisfied with your purchase.
When you receive your goods, please take the time to inspect your goods immediately. Any damage must be notified to Capital Art Gallery as soon as possible after receipt of your order. Within 30 days of purchase or delivery, you may return a damaged or incorrect item(s) for an exchange or refund. You can return it to our gallery or you can arrange for a return by calling us on 020 8850 4939, or by emailing firstname.lastname@example.org
Goods that are unacceptable for any other reason may be returned to us but you must contact us first for authorisation within 14 Days of receipt. If you do not let us know within that timescale then Capital Art Gallery Accept no responsibility for any refunds
All returned goods by you, the purchaser, will be liable for courier, postage, and insurance for goods paid for by you the purchaser returned to Capital Art Gallery.
For returning your item to us, please contact us for the appropriate returns delivery address and procedure. You are responsible for returning the goods to us. You must take reasonable care of the goods. We ask that items are wrapped securely & safely for transit, in the original packaging.
We advise that all returned items are sent by courier, recorded, and insured post, as we are not responsible for un-received goods, nor are we responsible for claiming damages from a courier if goods are damaged in transit on their way back to us. You should always contact us if you are unsure of the returns process. Returns must be accompanied by a copy of the invoice so we can process it. We will notify you via e-mail when we have processed your return & refund and this can take up to 3 weeks.
We have a standard delivery charge of £20.00 for mainland UK.
We endeavour to post your item within 14 working days. Though due to stock levels and availability delivery can be longer, we will always inform you if delivery is to be longer than expected and at any time in the order process a refund is always an option is preferred. We always take great care to package our deliveries with care.